JOIN THE JOURNEY TEAM!
Senior Associate, Accounting & Client Onboarding
At Journey, we help our clients move forward with clarity and confidence through better financials, smarter tax planning, and thoughtful business advice. As a Senior Associate of Accounting & Client Onboarding, you’ll play an integral role in welcoming new clients to the “Journey Way” by ensuring they are set-up for success right from the get-go. You’ll learn their story, gather all relevant information, establish accurate opening balance sheets and/or clean up prior book-keeping, and educate them on Journey’s accounting process. In addition, you’ll work with some of your own clients to prepare their monthly financial statements and help them make sense of their numbers.
We’re looking for someone who has 3+ years of full-cycle accounting experience and loves a lot of hands-on client support. If you enjoy explaining the ins and outs of accounting and building strong client relationships, this might be just the role for you!
What You’ll Do
Client Onboarding & Education
-
- Lead end‑to‑end onboarding for new clients, including document collection, system setup (QuickBooks, Hubdoc, etc.), account connections, and accurate opening balances
- Review, clean up, and transition prior accounting records for new and existing businesses
- Educate and guide business owners on financial statements, accounting workflows, and firm processes using clear, non‑technical communication
Ongoing Accounting & Review
-
- Prepare, reconcile, and maintain monthly financial statements for clients across multiple industries
- Perform financial analysis and deliver clear written summaries and insights to clients
- Review team members’ work for accuracy and communicate accounting, bookkeeping, and payroll matters with clients in a professional and approachable manner
Team & Firm Support
-
- Support training and onboarding of new accounting and tax team members and collaborate to improve workflows and client experience
- Research and help implement new technologies to enhance onboarding and accounting processes
- Assist with individual and business tax return preparation during tax season
What You Bring
- A bachelor’s degree in accounting or a related field
- 3+ years of full-cycle accounting experience
- CPA preferred, but not required
- Prior experience and sincere interest in working directly and frequently with clients
-
Confidence explaining accounting concepts clearly, patiently, and in a client‑friendly way
- A genuine desire to support and see business owners succeed
- Professionalism, attention to detail, and a strong sense of ownership
- Openness to learning and feedback, and a desire to keep improving
- Strong communication skills, both written and verbal
- Ability to work independently, prioritize tasks, and manage deadlines
What to Expect
- Full time, in-person collaboration at either our Grand Rapids, MI or Naperville, IL office
- Limited time off during tax season (January 15 – April 15)
- Expectation of 50–55 hours/week during tax season, including some Saturdays
- Occasional travel (1–4 times/year) for conferences, client meetings, or team events
- A team that cares deeply about its people, its clients, and doing work that matters
We’re not just looking for someone to fill a seat; we’re looking for someone ready to grow, contribute, and help us make great things happen for our clients and our Journey team.
Why work at Journey?
At Journey Advisors & CPAs, we offer more than just a job—we offer the opportunity to grow, contribute, and enjoy the work along the way. Here’s what you can expect:
Comprehensive benefits including health, dental, vision, and life insurance
- 401(k) with employer match up to 4%
- Generous paid time off, starting at 20 days per year, plus paid holidays
- In-person work with built-in flexibility to accommodate life events and responsibilities
- A positive, professional environment where new ideas are welcomed and growth is encouraged
- A supportive team that enjoys trivia, celebrates wins, and enjoys being all together at our annual firm conference
- A globally connected team that includes outsourced professionals from around the world, expanding our capacity and perspectives
- The chance to partner directly with business owners, providing guidance as they grow their businesses and pursue their goals
If you’re looking for meaningful work in a culture that balances high standards with a human approach, Journey might be the place for you.
How to Apply
Click the button below to send the following materials to the Journey team:
- A brief cover letter
- Your resume/CV
If you have any questions or would like to learn more about the position before applying, please email Emily Gratson at emily@journeycpas.com.
